What happens if I am not happy with a session?
We'll reimburse you for the full session in return for feedback on how we or the teacher can be better. Quality is our absolute top priority. Shoot an email to email@example.com and we'll take care of it.
How do you screen and train tutors?
We strive to offer incredible sessions, every time. To pull that off, we start with a 3-step screening process ending with an in-person interview. Less than 50% of tutor applicants end up certified. Tutors then go through a video onboarding series, teaching them our code of conduct, our key values such as humility and empathy, and key teaching tips. Finally, tutors are paired with a Penji Pal (an experienced tutor in the Penji community) to round out their training.
What happens if my teacher doesn't show up?
We ask that you wait up to 15 minutes. Once this has passed, you can cancel the session by clicking the more info dots -> Report a Problem -> My teacher didn't show up. You'll receive a $10 convenience charge, paid automatically by the teacher. We strongly encourage reliable and respectful users, and will be reaching out individually to all who miss sessions.
What happens if I miss a session?
We ask Penji users to be responsible, punctual, and above all respectful of other users. If you miss a session there will be a $10 penalty charged to your account. This is true for both teachers and learners. This penalty will be passed directly to the Penji user whom you were scheduled to meet with. If this becomes a consistent issue, your account may be suspended or even deactivated. We don’t want that to happen, so please take these sessions seriously!
Is Penji safe?
Absolutely. We restrict sessions to on-campus, public locations which are always populated with people. This negates almost all types of shady behavior. On top of that, we only allow users with a campus email address, setting a solid baseline for integrity and responsibility.
How do I begin a session?
Access session details from the upcoming sessions tab. This page allows you to chat with your teacher/learner, which will be useful for determining the exact meetup location. The “Start Session” button on this page will become active on the day of your upcoming session.
My favorite study spot isn't a listed location. Can this be added?
Yes! You know your school better than we do. Send an email to firstname.lastname@example.org with your suggestion and a little description of the location, and we'll add it (these locations must be public, on-campus spots with lots of seating available).
Why isn’t my class listed in request a session?
We only activate classes that have a healthy teacher base to ensure learners are promptly assisted. That being said, please send in a request for activation of a certain class to email@example.com. In early stages at a campus, Penji is launched in the largest STEM courses.
Can I trust Penji to keep my payment information safe?
Yes, you can. We use Stripe to handle all cards and transactions, a service trusted by other awesome companies like Lyft. All your data will be stored within Stripe's highly secure servers.